Gaya APA
Tjiptono, F., Chandra,Gregarius, .
(2011).
Service, quality dan satisfaction
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra,Gregarius, .
"Service, quality dan satisfaction".
Yogyakarta:
Andi,
2011.
Text.