Gaya APA

Taylor, S., Gartside, L. (2004). Model business letters, e-mails & other business documents (6th Ed.). New Delhi: Pearson education.

Gaya MLA

Taylor, Shirley., Gartside, L.. "Model business letters, e-mails & other business documents". 6th Ed. New Delhi: Pearson education, 2004. Text.