Gaya APA

Tjiptono, F., Dian, A. (2000). Total quality management (TQM) edisi revisi (Ed. Revisi). Yogyakarta: Andi.

Gaya MLA

Tjiptono, Fandy., Dian, Anastasia. "Total quality management (TQM) edisi revisi". Ed. Revisi Yogyakarta: Andi, 2000. Text.