Gaya APA

Oakland, J, S. (2008). Total organizal excellence : achievingworld-class performance (1 st Printed in India). Hoboken, NJ: Elsevier.

Gaya MLA

Oakland, John, S. "Total organizal excellence : achievingworld-class performance". 1 st Printed in India Hoboken, NJ: Elsevier, 2008. Text.