Gaya APA

Fitzsimmons, J, A., Fitzsimmons, M, J. (2008). Service management : operations, strategi, information technology (10 th Ed.). Boston: McGraw-Hill.

Gaya MLA

Fitzsimmons, James, A.., Fitzsimmons, Mona, J.. "Service management : operations, strategi, information technology". 10 th Ed. Boston: McGraw-Hill, 2008. Text.