Gaya APA

Davis, M, M., Heineke, J. (2005). Operations management : integrating manufacturing and services (Ed.5). Boston, New York: McGraw-Hill Irwin.

Gaya MLA

Davis, Mark, M.., Heineke, Janella. "Operations management : integrating manufacturing and services". Ed.5 Boston, New York: McGraw-Hill Irwin, 2005. Text.