Gaya APA

Goetsch, D, L., Davis, S, B. (2006). Quality management : introduction to total quality management for production, processing and services (Ed.5). New Jersey: Person Prentice Hall.

Gaya MLA

Goetsch, David, L.., Davis, Stanley, B.. "Quality management : introduction to total quality management for production, processing and services". Ed.5 New Jersey: Person Prentice Hall, 2006. Text.